Line breaks or page breaks change when I open a document

Cause: The document was not created by Word, and Word doesn't treat line breaks and page breaks exactly as the application that was used to create the document.

Solution: Change the way that your document appears on the screen.
  1. On the Word menu, click Preferences.

  2. Under Output and Sharing, click Compatibility Word Compatibility Preferences button.

  3. Do any of the following:

    To

    Do this

    Set options for a specific application

    On the Recommended options for pop-up menu, click an application.

    Select options manually for the current document

    Under Options, select the display options that you want for the current document.

Note  The selected options affect the document's appearance only while you're working with it in Word. The document is not changed permanently.